What We Do, And For Whom.
Our strengths are in three process industries – pharmaceuticals, consumer products and food & beverage. We work multiple fronts to systemize collaboration and efficiency toward clients’ short- and long-term goals. Whatever the area, we help you navigate the waves of disruption that are rocking your ship.
Company of Tomorrow, Today
Companies need to work differently to remain competitive in today’s market – what we call a Company of Tomorrow, Today. Are you slow to integrate acquisitions or react to changes in demand? Most operations struggle to cope with frequent, rapid changes in the business without re-structuring and changing basic ways of operating. We combine digitization with the concept of highly adaptive, configurable operations. The culture shifts to people organized in collaborative digital HIVE’s, working in NOW mode, leveraging the insights of powerful Predictive Analytics. Are you ready to build the capacity to change into the fabric of your business?
Voice of the Customer
Everything you do should provide value to your customer. This requires an obsessive focus on customer expectations, understanding their individual needs and how they will choose and use products. Ask them. Watch them. With better insights into customer data and segmentation analysis you can provide differentiated value. Become intimately familiar with your supply chain and scrutinize where it adds value and where it does not. Remove the silos and introduce a more collaborative customer centric focus. Lastly, don’t forget to measure, and celebrate, the positive results.
New Product Development
Your reason for being is the products you sell. The recipe is the very definition of the product – invented in R&D, scaled up in engineering, produced in manufacturing, and tested in the laboratory. We help you manage the recipe through its lifetime across the entire enterprise. And since you want to do it right the first time, we can show you how to “design in” quality from the start. We have guides for your product launch process so you get to market faster, with reduced risk, and help you balance your portfolio on-going. Let us help you develop something new and bring it to market.
The seamless integration of manufacturing and the supply chain is key to ensuring that production plans are viable and that products are made according to plan. We can help you create a world class manufacturing operation with excellent Overall Equipment Effectiveness (OEE), superb asset utilization and engaged work teams – because we’ve done it before for some of the biggest and best. Integrating planning with the shop floor can reduce the chaos you might be experiencing today – we are big fans of product wheel planning
. Finally, since simple tools often drive the biggest benefit – tools like value stream mapping, process mapping and SKU rationalization – we teach your people how to use them. Are you ready to turn your small pockets of operational excellence into a broad scale success?
We believe in the “outside in” end to end approach to supply chain. We start with the Voice of the Customer and help you make sure it is driving your supply chain strategy. At the other end, we help you drive purchasing strategies and develop supplier relationships. In between, a key is effective cross-functional supply chain planning processes, from forecast to production schedule and everything in between. That means as we work on integrated business planning (S&OP or IBP) and supply network design and optimization, we incorporate a bunch of “silo busting” techniques to get your functions talking to each other and making decisions faster. Find out how to get people to stop pointing fingers and start working together.
Quality is integral to the Company of Tomorrow, Today, informed by the voice of the customer to ensure effectiveness and efficiency. By designing quality in from the start, it drives the design and development of systems and processes by answering the question “How good does it have to be?”. We teach you how to apply the quality tools of decision rules and measurement uncertainty and mentor you in their use. Gain an understanding of the variability of your production process and quality control measurements, and how to control it throughout the product’s entire lifecycle. Let us show you how to get a handle on quality control and assurance and keep it that way.
Transformation begins by winning the Two Moments of Truth – when the consumer chooses and uses. To make sure you win at the first moment of truth you need a very effective sales force and marketing effort. We have the accelerator programs to speed you to success and leave you with the embedded practices to sustain the gains. Find out the difference between customer and consumer needs versus wants. Close the loop by negotiating effective sales terms with your customers.
Digitization in the hands of a master creates transformational competitive differentiation. Likewise, not understanding the future digital enterprise will result in, at best, a slow death. Listening to the voice of the customer and translating customer needs to a digital platform can be complex. With the right approach, driven by customer expectations, you can become a leading digital company. Successful digital enablement doesn’t just happen; it requires a digital strategy. This includes improving offerings, streamlining processes, re-inventing business models and investing in a digital technology platform. Let’s get started!
You don’t build a house on sand, you build it on a solid foundation that will pass the test of time. That is how we think about our Foundation practices – they support and sustain all of the other work. Since the voice of the customer is the beginning of every service offering, that is where we start… always! Then we have tools to help create and/or align corporate, business and operating strategies. Each service offering comes with a maturity assessment to ground a common understanding of the current state. And since common sense is not so common – we teach good meeting practices and roles and responsibilities everywhere we go. Want to make your transformation sustainable?